Los Angeles County Chief Executive Office
Homeless Outreach Network Evaluation
In 2015-2016, the Los Angeles County Board of Supervisors established the Los Angeles County Homeless Initiative within the Chief Executive Office (CEO) and approved a set of cross-sector strategies to respond to the humanitarian crisis of homelessness. In 2019, the CEO contracted RDA to conduct a mixed-methods evaluation of Strategy E6, the County’s effort to establish integrated networks of multidisciplinary, street-based outreach teams charged with identifying, engaging, and connecting homeless individuals to needed resources and support services as well as interim and/or permanent housing.
To understand and assess the multi-sector collaboration and systems change efforts for implementing Strategy E6, RDA gathered and analyzed administrative data including more than five million Homeless Management Information System service records and staff survey data. We also collected extensive qualitative data from interviews with agency leadership and focus groups with frontline staff from multiple County departments, and we reviewed programmatic documents, best practices, and research literature. Through analysis of these data, RDA identified strengths, challenges, and gaps related to strategy implementation, system collaboration, data sharing and infrastructure, outreach practices and team culture, and client service delivery.
We presented these findings at a policy summit that included a panel of experts, city representatives, and County leadership, and then developed a final evaluation report that addressed the County’s research questions while also offering actionable recommendations for continuous system improvement, refinement of collaboration pathways, and implementation of evidence-based outreach practices.
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“RDA always produces high quality, thoughtful and valuable work products for CIBHS as a customer. A recent stakeholder input project for the Bay Area received high praise from our county partners. The team is approachable, responsive and flexible. RDA has the ability to interpret the needs you have for a project and design something impactful that reflects your intended vision. I would highly recommend RDA for your next evaluation project.”
Amy Faulstich, MSW
Senior Associate - California Institute for Behavioral Health Solutions
"The RDA team was such a help for us all these years. They took care of every piece of our evaluation and produced reports that were very high-quality and thorough. The RDA team was always very accommodating of our data challenges and always did their best to help us make use of what they discovered. RDA was a partner with our program."
Program Director, Assisted Outpatient Program (AOT)
Northern Nevada Adult Mental Health Services
"Rubicon has reaped many benefits through partnering with RDA over the last several years. RDA delivers stellar project management, proposal writing, and facilitation services. The RDA team provides an optimal balance of organization, accountability, and personability that makes partnerships easy and effective. If a funding proposal or project convening is entrusted to RDA, you can be certain you are in good hands!"
Dr. Carole Dorham-Kelly
President and CEO - Rubicon Programs
"We can't thank Gina Martinez and Stephanie Bimar enough for their compassionate support and guidance while NAMI-Santa Clara County navigates our faith leader grant in the midst of a pandemic. Gina and Stephanie are professional, highly skilled and dedicated to supporting mental health transformation; and they go the extra mile to serve their clients. We highly recommend them to any company or agency in need of data gathering and reporting."
Team Lead, FaithNet Program - NAMI Santa Clara County
"We have partnered with RDA on research, evaluation, technical assistance, and grant writing projects and have had overwhelming success. A strong working relationship drives our ability to develop effective planning and implementation strategies. They listen, adapt, guide and bring a tremendous amount of expertise and focus to our collaborative efforts."
Chief Executive Officer - San Francisco Pretrial Diversion Project
“RDA has provided exemplary support for the Contra Costa County Adult Education Consortium for the past three+ years. Their professional approaches and skills have facilitated challenging partnership and organizational discussions while assisting our consortium to successfully meet every programmatic and compliance milestone. We consider their organization an integral part of our own, as well as our success. Thank you RDA!”
Senior Dean of Curriculum and Instruction, Diablo Valley College
Contra Costa County Adult Education Consortium
"The Santa Cruz County Probation Department has enjoyed working with RDA over the past 4 years and found their staff to be exceptionally professional and highly dedicated to helping my department use data to illustrate successes and identify areas for improvement. They produce high quality and accurate reports, which help us use data to inform policy and practice change. I highly recommend them."